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Need some help with UKgaylife? Choose one of the main topics below for answers to the most
frequently asked questions
Your Profile
How do I create a profile?
How do I update my Profile?
How do I upload a Picture?
Can I put up pictures that only my friends can
see?
How do I
remove my Pictures?
How do I change My Pictures?
What if I do not have a digital image?
Activity
What is
Activity?
Chatting
What is
chatting?
Why don?t my ?chats? arrive immediately?
What is the ?tinkerbell? noise?
How can I see who is chatting with me?
How can I stop someone chatting with me?
Mail
How do I
send Mail to someone?
I have sent mail and not had any reply
Can I send attachments?
Can I send mail to an external email address?
Find Someone
What is the difference between Search and Advanced
Search?
Why do I get no results when I use advanced
search?
How can I find members who live near me?
How can I find members who have joined recently
and/or have visited the site recently?
My Account
How can I pay
for membership?
What are the prices and subscription plans you offer?
What happens after I pay?
How do I renew my membership?
How do I see how long my membership has to run?
How do I cancel my Repeat Billing?
How do I cancel my membership?
Can I control the mail that UKgaylife sends to me
How do I change my email address?
Your Profile
How do I create a profile?
Your profile is made up of a number of different
sections. We hope that you
will spend a little time and fill in as much as possible. Try to provide an overview of who you are, your lifestyle and
what you are looking for in a relationship. Why wait? Create
your profile today.
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How do I update my Profile
To update your profile, simply go to my
profile and pick the area you would like to update. You can see how other people view your profile from this page
too.
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How do I upload a Picture
You can easily upload any digital picture in JPG
format to UKgaylife. We
check every picture before it is published and will not post pictures of
children or pictures which are obscene, pornographic or in our view
could be offensive to other members of UKgaylife.
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Can I put up
pictures that only my friends can see?
You can post up to four pictures with UKgaylife. The first one cannot be flagged for friends only, but you are
welcome to put up a picture of a landscape or an image that you like, so
long as you do not contravene any copyright laws by doing so.
Pictures 2-4 can be flagged for friends only - and
you chose who you list as a friend. You need to upload your picture
first, then select ?for friends only? so that the words ?for
friends only? appear under the heading for that picture.
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How do I
remove my Pictures?
If for some reason you want to remove your pictures
simply replace them with a suitable alternative.
If you delete your profile, or suspend your account,
your pictures will be automatically removed.
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How do I
change My Pictures
You can change your pictures at any time by simply
uploading new ones. At the
moment this service is free, but we do process all pictures manually, so
please do not treat the site as a free photo-album!!! If too many members change their pictures as the site grows we
will introduce a charge, or allow pictures to be changed once per
renewal!!!!
Once you have updated new pictures please make sure
you clear your computer?s cache. Otherwise, you may find that your old photographs are
displayed...even though the rest of UKgaylife members are seeing the new
pictures you have loaded. This can be done in IE from the Tools ->
Internet Options -> Delete Temporary Files.
It normally takes about a day to process your
pictures. We will mail you
to let you know that we have received them and then again once they are
loaded.
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What if I do
not have a digital image?
Not everyone has a scanner or digital camera,
so if this is you, and you do not have a digital image,
you can post us a picture. We will scan it in and
upload it for you. Send your pictures to
Easy Date Ltd (UKGL)
23 Manor Place
Edinburgh
EH3 7DX
Make sure you put your screen name on them, and if you send more than
one, add which position you want to show them in (ie:1 - 4). If you want
them back, please enclose a stamped addressed envelope.
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Activity
What is
Activity?
In the activity section, you can see who has been
checking out your details. You
might want to mail them back if you like the look of them. You can also see who has tried to chat with you, perhaps while
you were away from your computer.
A red asterisk indicates the last activity between
you and the other person.
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Chatting
What is
chatting?
Chatting is one of the easiest ways to get to know
anyone else who is online. Simply
click on the ?chat? link from search or from their profile and you
can send them an instant message.
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Why don?t
my ?chats? arrive immediately?
We recognise that it is important to allow the
person you are trying to chat with enough time to finish what they are
doing. So, depending on
what they are already doing, your chat message might take a little
longer for them to respond to than you would expect. A good example is a new member completing their profile. If you spot someone new, we do encourage you to chat with them...
but remember they might be trying to think about what to put into their
profile...so, we please allow a little longer before a chat is
delivered.
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What is the
?tinkerbell? noise?
There is a sound alert for a chat. You can switch it off using your computer?s own sound settings.
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How can I
see who is chatting with me?
You can look at the profile of anyone who is
chatting with you by clicking on the ?eye? to browse their profile.
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How can I
stop someone chatting with me?
If you do not want to chat to an individual for any
reason, you can block that person for as long as you want. You will then be invisible to them. To block someone, simply go to their profile and click on the
block button.
To check who you have blocked go to ?My Profile?
and ?Blocked?. You can
see a list of who is blocked and can ?unblock? them.
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Mail
How do I
send Mail to someone?
Our mail service is completely confidential and
discrete. You simply click
on the ?mail? link from search or from the profile of the person you
want to contact and then write and send!
Once you have sent a mail, a copy will be put in
your ?sent mail? folder, so that you can see who you have written
to.
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I have sent
mail and not had any reply
We cannot control whether another member writes back
to you or not. We do hope that all our members are polite enough to say
?thanks but no thanks? if they are not interested.
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Can I send
attachments?
No, we do not allow attachments
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Can I send
mail to an external email address?
No, you can only send mail to other members of
UKgaylife, using their screen name. If you try to send mail to an external email address it will
simply disappear!
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Find Someone
What is the difference between Search and
Advanced Search
Search provides a list of members profiles based on
the criteria you select. All
members can access basic search ? and get a quick list of people who
exactly match the criteria they are looking for. Advanced search allows you to fine-tune your requirements?you
can change the settings at anytime and get an instant list of people on
UKgaylife. Your advanced
search settings are stored, so once you have found selection criteria
that work for you, it is possible to use those criteria each time you
come back to UKgaylife.
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Why do I get
no results when I use advanced search?
Advanced search is based on what people enter into
their own profiles. So, if
you select a lot of criteria, you will only get results from people who
have filled in all that information.
For example, if you put a height range in, only
people who fall within that height range will be shown...if someone hasn?t
filled in the box to show how tall they are, they will not be included.
So...you may need to leave some sections completely
blank...if something is not important to you, don?t tick any boxes in
that section at all ? that way you will get people who simply haven?t
filled in that part of their profile yet.
You can change the settings as much as you want. The best way to set up the right criteria for you is to start by
only including the things that are absolutely essential...then add ?nice
to haves? until you get a list of members that is about right for you!
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How can I find members who live near me
Make sure you have filled in your own postcode on
the basic profile screen. This is never displayed to any members, but is
used to ?power? our location tool. If you are worried about confidentiality, just put in the
outbound part of your postcode (e.g. SW6 or PE33)
Then in search plus you will be able to look for
other people who live within 10, 25, 50 or a hundred miles of you.
Remember, if they haven?t put in their own postcode,
we can?t tell where they live so you won?t be able to find them!
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How can I
find members who have joined recently and/or have visited the site
recently
You can select people who have joined recently using
the appropriate button on the site. Whatever search you use, the results will be returned to you in
the order of ?people who most recently visited the site?.
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My Account
How can I
pay for membership?
Just click Payments to go to the payment page. This will show you what services we have on
offer, and any special pricing we may have.
We use Netbanx to provide a secure payment process
and accept all credit and debit cards except Visa Electron. We do not
hold any card details on our servers, which ensures maximum safety for
your details. You can also pay by check or postal order. The address to
send these to can be found from the payments page.
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What are the prices and subscription plans you offer?
We offer the following payment plans:
| 1 Month Pass |
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?6.99 |
| 3 Month Pass |
|
?14.99 |
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What happens
after I pay?
Once you have paid, your account is immediately
activated, and your period of subscription starts. (for cheque or postal
order payments this is usually on the next working day) If paying by
NetBanx, you will receive an email notifying you of your payment, and
whether it is a repeat bill subscription. This acts as your payment
receipt and the Reference on it should be used if you need to contact us
for any reason.
Your ability to have full access to the site is confirmation from us
that we have actioned your payment.
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How do I
renew my membership?
When your membership is due for renewal, you will
automatically be directed to our payment pages, unless you are on a repeat billing payment. Click my
account to be redirected to the My Account section within 'My
Profile'. Repeat billed products will be automatically charged at the
end of every period (30 or 90 days) until you cancel them from the my
account page. You can cancel your repeat billing at any time
up to 5 days before the next billing period, and your Gold member access
will only expire at the end of the paid for period, not before.
We use Netbanx to provide a secure payment process
and accept all credit and debit cards except Visa Electron. We
do not hold any card details on our servers, which ensures
maximum safety for your details.
You can also pay by cheque or postal order. Further information is available from the payment
screen.
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How do I see
how long my membership has to run?
In the my
account section, under 'My Membership' you can view your current status
and when your membership expires
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How do I
cancel my Repeat Billing?
To cancel your full membership you are required to give written confirmation wishing to terminate any further payments
being made to your account. Please refer to our terms and conditions for further information on our membership policies.
Please send all correspondence to the following address:
EasyDate Ltd (UKGL)
23 Manor Place
Edinburgh
EH3 7DX
PLEASE CLEARLY STATE YOUR USER NAME AND/OR REGISTERED EMAIL ACCOUNT.
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How do I
cancel my membership?
Just click Suspend
Profile to go to the My Account section of 'My Membership'. From here
you can remove your own account, and it is effective immediately.
If you want to cancel your membership once your
billing has expired, you will need to cancel any repeat billing
first. This will give you full access to the site until the payment
expires. You can then remove your account.
Under our terms and conditions we do not refund
membership fees.
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Can I
control the mail that UKgaylife sends to me
Yes. You can select the mails that you
receive form UKgaylife from within the my
account section, under 'My Profile'.
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How do I
change my email address?
Under our terms and conditions, you must provide us
with a valid email address to use UKgaylife. You can change this
yourself instantly - click Change
Email to go to My Account.
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